As soon as a patient uses the invite link, he will be asked to join the consultation. Then the patient will come in Waiting queue, visible from Dashboard or Waiting queue icon. You will received an audible notification in page page, prefer always keep any HCW@home opened if you expect to have remote consultation.
You can click on the consultation request to open a quick overview and message already sent by patient. If you are ready to handle the consultation, click on Start consultation.
As soon as you click on Start consultation, the consultation is moved into Open consultation section. At this stage, if a shared queue was used to make consultation request to other doctors, you will be the only one that will able to see this consultation.
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