HCW@Home – Website Terms of Use

Effective 17 June 2025

Quick read: By visiting or registering on hcw‑at‑home.com you agree to these Terms of Use. If you do not agree, do not use the site.

1. Who We Are

HCW@Home is an open‑source telehealth platform maintained by Iabsis SARL, 18 chemin de Préjins, 1218 Grand‑Saconnex, Switzerland (“Iabsis,” “we,” “us”) legally registered in Switzerland ( CHE-314.116.461).
Contact: hello@hcw‑at‑home.com | +41 22 519 61 321.

2. Who May Use the Platform

  • The service is intended for licensed healthcare professionals and their authorised patients.
  • You must be at least 18 years old (or the age of majority in your jurisdiction).
  • Unless stated otherwise and covered by special SLAs, the Platform is not for emergencies. In an emergency, call your local emergency number.

3. What We Provide

  • Open‑source code released under GNU GPL v3.
  • Free hosted community service—a no‑cost cloud instance with basic storage and shared compute resources, intended for small pilots and non‑critical use cases.
  • Hosted “Pro” service—an optional paid subscription that adds dedicated cloud hosting, SMS credits, and expanded storage. You can cancel at any time; the service remains active until the end of the paid period.

4. Purchases & Payment

  • Digital‑service purchase. By completing an order, you purchase access to digital services that begin immediately once we confirm payment.
  • No refunds. All payments are final and non‑refundable once the digital service has started, except where mandatory consumer‑protection law in your jurisdiction requires otherwise.
  • Renewals. Subscriptions renew automatically for successive terms unless you disable auto‑renewal at least 24 hours before the end of the current term.
  • Taxes & charges. You are responsible for any bank fees, currency‑conversion costs, or taxes that may apply to your purchase.

5. Account & Security

You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of any unauthorised use.

6. Prohibited Activities

You agree not to:

  1. Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
  2. Upload or transmit content that is defamatory, obscene, hateful, or infringes any third‑party rights.
  3. Attempt to reverse‑engineer, decompile, or otherwise derive the source code of the hosted Platform (open‑source components are available separately under GPL v3).
  4. Interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure.
  5. Use automated scripts or bots to scrape, harvest, or index the Site without prior written permission.
  6. Misrepresent your identity or affiliation when using the Platform.

7. Data Protection

  • If you act as the data controller for any patient data you upload, you must comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU GDPR.
  • We implement appropriate technical and organisational measures to secure personal data and use recognised transfer mechanisms for any cross‑border data flows.

8. User Data

  • Ownership. You retain all rights in the data and content you upload (“User Data”). 
  • Licence to host. You grant Iabsis a worldwide, non‑exclusive licence to host, store, we do not process your data in any way and transmit User Data solely to provide the Platform’s functionality.
  • Back‑ups & retention. We maintain regular encrypted back‑ups of hosted environments. Upon account deletion, we delete or anonymise User Data within 30 days unless a longer retention period is required by law or agreed in writing.
  • Responsibility. You are solely responsible for the accuracy, legality, and appropriateness of User Data and for obtaining any consents necessary to upload it.

9. Intellectual Property

Except for open‑source components released under their own licences, all Site content is owned by Iabsis or its licensors. Do not copy or redistribute without permission.

10. Medical Disclaimer

We supply technology only. We do not provide medical, nursing, or other professional healthcare services. Clinical decisions remain the sole responsibility of the healthcare professionals using the Platform.

11. Warranty Disclaimer

The Site and Platform are provided “as is” and “as available.” We make no express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non‑infringement.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages. Our total liability under these Terms is capped at the greater of (a) CHF 100 or (b) the amount you paid us in the 12 months preceding the claim.

13. Termination

We may suspend or terminate your account if you breach these Terms. You may delete your account at any time; prepaid subscriptions remain active until their expiry.

14. Changes to These Terms

We may update these Terms by posting a new version on https://hcw‑at‑home.com/terms. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms. 

15. Governing Law

These Terms are governed by Swiss law. Any dispute is subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.