Frequently asked questions

HCW@Home is an open-source solution that lets healthcare professionals offer remote consultations to patients, making care more accessible and more efficient.

Using standard browser-based video, chat and document-sharing technologies, healthcare professionals connect with their patients from anywhere, share information and provide consultations.

No technical expertise is required. HCW@Home is easy to use and accessible to everyone.

Yes. HCW@Home puts security first and follows standard encryption practices to protect the confidentiality of patient and provider data. Security audits have also been carried out by external organisations.

As open-source software, HCW@Home can be downloaded and used free of charge. Organisations may still incur costs, as we recommend a support and maintenance contract.

Yes. Iabsis SARL offers several support and maintenance contracts for the solution.

HCW@Home is lightweight and can be installed with most hosting providers, typically on a VPS. For specific needs, see our documentation.

Yes. A demo server is freely available at demo.connect.hcw-at-home.com.

Patient data is stored in your own environment or on a secure cloud, depending on your configuration. We follow strict guidelines to guarantee data confidentiality and protection.

Absolutely. As an open-source solution, HCW@Home is flexible and customisable, so organisations can modify and adapt it to their needs.

We are always looking for sponsors — the project lives thanks to financial support. Initial sponsorship came from the Fondation privée des HUG.

HCW@Home already supports several languages. See which ones are available on translate.iabsis.com. You are welcome to contribute new languages.